Fast Responsive Support & Aftercare

To prolong the lifespan and stability of your systems, Proactive maintenance visits are vital. London AV Solutions will suggest the right plan to ensure the number of visits included suit the size and complexity of your system.

We will complete a template for the system checks which are required for your system, split per room or per system. Our service engineer will work through this template ensuring that all the systems are fully operational. On completion of the checks, any issues and recommendations will be noted and the client will receive a full copy of the proactive report. We will also provide a proposal for any suggested upgrade or remedial works.

Any software or firmware updates which have been launched will also be installed during these visits. These often bring new features. Both Control4 and Crestron Home often update their operating systems via firmware updates.

These visits are single 1-day visits with our AV Service Engineer who has the relevant programming experience required to suit your project.

Using remote access tools such as Domotz, we will always try to resolve the problem remotely first and try to diagnose the likely cause of the problem.

If remote diagnosis proves that it isn’t possible to resolve the issue we will forward you a link to our payment site where you can make an ad hoc payment and we will then arrange a date for an engineer for you.

Our reactive engineer visits and callouts cover up to 4hrs of engineering time onsite, to resolve any urgent problems or issues the client may be facing.

Any problems which are a result of a warranty issue relating to a project (1 year) will not be charged as a reactive callout.

Typical callouts cover situations such as 3rd party issues i.e. Apple tvOS and SkyQ changes and problems arising from power cuts/water leaks etc.

There is always someone available to speak to if you need support and advice. Our office is fully staffed during weekdays from 8am to 5pm. Often we can suggest tips and tricks to get you back online without the need for an engineer to attend.

For those who require this service to be extended to include evenings, weekends and bank holidays, we also have an out of hours service aftercare plan available, with tailored plans available upon request.

We successfully resolve 90% of issues remotely, without the need for a physical visit. Utilising advanced remote management tools like DOMOTZ and Aten, we can quickly identify problems and reboot devices to get your system back up and running swiftly. Our plans include time for our service engineers to work remotely on your system and triage issues with you reducing the need to attend to the property.

We can also pre-empt problems with a system such as Domotz in place, as we will receive notifications when a critical network event takes place.